support

"Why is my product still pending?"

We query Zara at varying intervals. Free accounts are checked every 3 hours; Starter and Unlimited accounts every 10 minutes. If your item is available when we run the check, you will receive the alert corresponding to your plan.

"I received an alert but the item was already sold out."

Zara items can sell out incredibly fast. Alerts are sent the exact moment we detect stock availability, but we cannot guarantee the item will still be available by the time you check. We guarantee that when you receive our notification, the item is in stock, but you need to act quickly to secure it.

"How do I cancel my subscription?"

Go to Settings → Billing → Manage subscription. You can cancel at any time — no forms, no email required. Your access to the benefits of your active plan will continue until the end of your current billing cycle.

"I was charged but cancelled / forgot to cancel."

Email us at support@clothesradar.com within 7 days of the charge. We review each case individually. Please contact us directly before opening a dispute with your bank — disputes automatically close your account and cannot be undone.

"Can I get a refund?"

We do not issue refunds for the current billing cycle as the service has already been provided. However, if you experienced a technical failure on our end that prevented the service from working, please contact us and we will fix it.

"How do I upgrade or change my plan?"

Go to Settings → Billing → Manage subscription, or visit the pricing page and click the upgrade button. All changes are effective immediately.